Public Offer of Individual Entrepreneur I. V. Ivanova
Basic concepts:
Website
Visitor refers to a person who visits https://foreverqueen.ru/
without intending to place an Order.
User
refers to an individual, a Website Visitor, who accepts the terms of this
Agreement and wishes to place Orders in the Forever Queen Online Store
Buyer
refers to the User who placed the Order in the online store "Forever
Queen"
Seller,
"Forever Queen", is Individual Entrepreneur Irina Viktorovna Ivanova
(INN/OGRN: 784205719202 /316784700306772, location: Saint-Petersburg, Moskovskiy pr., 3A, Admiralteisky Trading Centre, 3rd
floor: (hereinafter IE).
Online
Store refers to a website owned by the Individual Entrepreneur and located at https://foreverqueen.ru/, which
displays the Goods offered by the Sellers for purchase and provides the terms
of payment and delivery of Goods to Customers.
The
website is https://foreverqueen.ru/
Goods
refers to shoes, accessories and other goods presented for sale on the Website.
Order
refers to a duly executed request submitted by the User/the Buyer for the
purchase and delivery to the address specified by the User/the Buyer or for
self-collection of the Goods selected on the Website.
Acceptance
of this Public offer is deemed to be the execution by the Buyer of the order
for the Goods in accordance with the terms of the Public Offer.
1. General Provisions
1.1.
The seller sells Goods through the Online Store at https://foreverqueen.ru/.
1.2.
By ordering Goods through the Online Store, the User agrees to the terms of the
sale of Goods specified below (hereinafter "the Terms of Sale of
Goods"). In case of disagreement with this Public Offer the User shall
immediately discontinue using the service and leave the website https://foreverqueen.ru/.
1.3.
These Conditions of Sale of Goods, as well as information about the Goods
presented on the Website, are a Public Offer in accordance with article 435 and
cl. 2 of article 437 of the Civil Code of the Russian Federation. The relations
with the Buyer, the User, the Visitor to the Website shall be governed by the
provisions of regulatory legal acts of the Russian Federation.
1.4.
The Public Offer can be changed by the Seller unilaterally without notifying
the User/Buyer. The new version of the Public Offer shall enter into force in
ten (10) calendar days from the date of its publication on the Website, unless
otherwise provided by the terms of this Public Offer.
1.5.
The Public Offer shall be deemed to be accepted by the Website Visitor/Buyer
when the Buyer places the Order without authorization on the Website, as well
as from the moment of the receipt of the Buyer's Order through the Order form
on the Website, which opens when the Customer makes a transition to the Order
Registration page in the Shopping Cart section.
1.6.
The contract of retail sale and purchase is considered to be concluded from the
moment when the Seller issues for the Buyer a cash register receipt or a sales
invoice or another document confirming payment for the goods.
1.7.
By providing their email address and telephone number to the Seller, the
Visitor to the Website/the Buyer consents to the use of those contact details
by the Seller and by the third parties engaged for the purpose of fulfilling
the Seller's obligations to Website Visitors and Customers, for promotional and
informational mailings with details on the discounts, upcoming and current
promotions and other activities of the Seller, on the transfer order to the
delivery, as well as other information directly related to the performance of
the obligations of Buyer under this Public Offer.
1.8.
By placing an Order, the Buyer agrees that the Seller may entrust the
performance of the Contract to a third party, while remaining responsible for
its execution.
1.9.
The Buyer may place an order in the online store https://foreverqueen.ru/
in a 24/7 mode, except for periods of routine maintenance or technical
failures.
1.10. The addresses of the delivery points where
Goods can be returned and their mode of operation are available on the website https://foreverqueen.ru/kontaktyi.html in the Contacts section.
2. The Subject of the Offer
2.1.
The subject of this Public Offer is providing the User with an opportunity to
enable the User to purchase, for personal, family, household and other needs
not related to business activities, Goods presented in the catalog of the Online
Shop https://foreverqueen.ru/
by purchasing the Goods.
2.2.
This Public Offer applies to all types of Goods and services presented on the
Website, as long as such proposals with a description are present in the
catalog of the online store.
3. Goods and the Procedure of the Purchase
3.1.
Registration on the Website is not mandatory for making an Order.
3.2.
The Seller is not liable for the accuracy and correctness of the information
provided by the User when ordering goods.
3.3.
Communication between the User/Buyer with managers and other representatives of
the Seller shall be based on the principles of generally accepted morality and
communication etiquette. It is strictly forbidden to use obscene words, abusive
expressions, threats and blackmailing in any forms and to any of the
participants of the communication.
3.4. If the ordered Goods are not
available at the Seller's warehouse, the Seller shall have the right to exclude
such item of the Goods from the Order/cancel the Customer's Order, notifying
the Buyer on the fact by email to the email address specified by the Buyer
during registration. The photos presented in connection with the Goods
are only illustrations to it and may differ from the actual appearance of the
Goods. Descriptions/Product characteristics that accompany the Goods do not
claim to be exhaustive and may contain typos. To clarify the information on the
Goods, the Buyer may contact the Seller through the feedback system specified
in the Contacts section.
3.5.
In case of cancellation of a fully prepaid Order, the cost of the cancelled
Goods is returned by the Seller to the Buyer with the use of the same method
which was used for the payment
for the Goods.
3.6. The Buyer's Order is registered in
accordance with the procedures specified on the Website in the Shopping Cart
section.
3.7. The Buyer is solely responsible for the
provision of incorrect information which made it impossible for the
Seller to perform its obligations to the Buyer properly.
3.8.
After placing an Order on the Website, the Buyer is provided with information
about the expected date of delivery by sending an e-mail to the address
specified by the Buyer during registration or by phone. The Manager serving
this Order clarifies the details of the Order, agrees on the delivery date,
which depends on the delivery method selected and the legal entity/individual
entrepreneur to deliver the Order, the availability of the ordered Goods in the
warehouse of the Seller and the time required for the processing and delivery
of the Order.
3.9.
The date of the delivery of the Goods may be changed unilaterally by the Seller
in the event of circumstances which, at the discretion of the Seller, are
objective reasons for such delay.
4. Delivery of the order
4.1.
The delivery methods, as well as the approximate dates for the delivery of the
Goods sold by the Seller are listed in the Shipping section on the Website at https://foreverqueen.ru/dostavka.html;
Specific delivery terms can be agreed upon by the Buyer in the process of order
confirmation.
4.2.
In Saint Petersburg and Leningrad Region, Goods are delivered by courier, while
delivery in Russia and Worldwide is performed by a transport company or a postal
service, the territory of delivery of Goods presented on the Website and sold
by the Seller being unlimited (Worldwide).
4.2.1.
The delivery of goods to specific countries may be restricted by the
legislation of the country of delivery. If any restrictions are imposed on the
delivery of the goods, the goods must be returned to the Seller by the use of
available methods, and the money paid for the goods shall be refunded within 30
days in the manner in which the payment was effected.
4.3.
Delays in delivery are possible due to unforeseen circumstances that occurred
through no fault of the Seller.
4.4.
Upon delivery, the Order shall be handed over to the Buyer or a third party
specified in the Order as the recipient (the Buyer and the third party are
hereinafter referred to as the Recipient). If the above-mentioned persons
cannot receive the Order, the Order may be handed over to the person who can
provide information about the Order (shipment number and/or the full name of
the Recipient).
4.5.
The risk of accidental loss or damage to the Goods is transferred to the Buyer
from the moment of the transfer of the Order to him and the moment when the
Recipient signs the documents confirming the delivery of the Order. In the case
of failure to deliver the Order, the Seller shall refund to Buyer the price
paid by the Buyer and the cost of the delivery in full after the confirmation
of the loss of the Order.
4.6.
The cost of delivery of each Order is calculated individually and depends on
the chosen method of delivery.
4.7.
The user understands and agrees that: delivery is a separate service and not an
integral part of the Goods purchased by the Buyer. Any claims to the quality of
the purchased Goods arising after the receipt of the Goods and payment for the
Goods are considered in accordance with the Law of the Russian Federation
"On Consumer Rights Protection" and the warranty obligations of the
corresponding Seller. Therefore, the purchase of the Goods with the delivery
does not give the Buyer the right to claim delivery of the Goods purchased for
the purposes of warranty service or replacement, or the right to receive
warranty repairs or replacement of the Goods effected by the visit of the
Seller's employees to the Buyer and does not imply the possibility of a refund
of the shipping cost of the Item in cases where the buyer has the right to a
refund for the Goods as such, in accordance with the Law of the Russian
Federation dated 07.02.1992 No. 2300-1 "On Consumer Rights
Protection".
4.8.
The Seller's obligation to transfer the Goods to the Buyer is considered
fulfilled at the time of delivery of the Goods to the Recipient or the receipt
of the Goods by the Recipient at the post office or at a pre-agreed place of
Order delivery (including self-collection
points).
4.9. Upon the receipt of the Order from the
transport company or postal service, the Recipient shall inspect the Goods
after payment and open the package in the presence of the employees of the
transport company or postal service, to check the Goods for the compliance with
the declared quantity, range and completeness, as well as to check the service
life of the delivered Goods and the integrity of the packaging. In case of
claims to the delivered Goods (incomplete package, Goods different from the
inventory list of the shipment, manufacturing defects, and other claims) by the
Recipient, in the presence of employees of the transport company or a postal
service, and the Certificate of the Discrepancies Found is issued. If the
Recipient has not made a claim in the above manner, the Seller shall be deemed
to have fully and properly fulfilled its obligation of the transfer of the
Goods.
4.10.
If the Goods delivered by a transport company or a postal service are returned
due to the presence of claims to the Goods, the Recipient shall attach the
following documents to the Shipment containing the returned Goods: application
for a refund; a copy of the act on the identified inconsistencies; a copy of
the receipt of payment; a copy of the Certificate of the Discrepancies Found, a photo showing the deficiencies, the
conclusion produced upon expert examination (if any).
5. Payment for Goods
5.1.
The price of Goods sold in the online store is shown in rubles of the Russian
Federation. Payment is made to the accounts specified by the Seller.
5.2.
The price of Goods is shown on the Website. In case of incorrect price of the
Goods ordered by the Buyer, the Seller shall inform the Buyer on the fact in
order to have the Order confirmed at the corrected price or to have it
canceled. If it is impossible to contact the Buyer, such Order is deemed to be
canceled. If payment for the Order has been effected, the Seller refunds the
amount paid for the Order by using the same payment method.
5.3.
The price of the Goods on the Website can be changed by the Seller
unilaterally. In this case, the price of the Goods ordered by the Buyer is not
subject to change.
5.4.
Specifics of Payment for the Goods by Credit Card:
5.4.1.
In accordance with the Regulations of the Central Bank of the Russian
Federation "On the Issue of Bank Cards and Transactions Made with the Use
of Payment Cards" dated 24.12.2004 No. 266-П,
transactions with Bank cards shall be effected by the cardholder or an
authorized person.
5.6.
Bank card transactions are subject to authorization by the Bank. If the Bank
has reasons to believe that the transaction is fraudulent, the Bank has the
right to refuse to perform such operation. Fraudulent transactions with Bank
cards constitute a crime under article 159 of the Criminal Code of the Russian
Federation.
5.7.
In order to avoid various kinds of bank card abuse, all Orders made on the
Website and prepaid by credit card are checked by the Seller.
5.8.
The Seller has the right to offer discounts on Goods and establish a bonus
program. The types of discounts and bonuses, as well as the terms and
conditions for their provision, are determined by the Seller, and the
information thereupon is present on the Website.
5.9.
If, as a result of applying the discount/bonus, the recalculated cost of the
Seller's Goods includes kopecks, such value of the Goods shall be rounded down
to the value which is a multiple of one ruble.
5.10.
In case of any marketing activities which involve adding any objects to the
Order of the Buyer, the delivery of these objects is carried out at the expense
of the Buyer. To refuse the added items, the Buyer has to contact the Seller
through the Contacts section.
6. Return of Goods and Monetary Refunds
6.1.
The return of Goods sold by the Seller is carried out in accordance with the
following conditions of return.
6.2. Return of Goods of Proper Quality
6.2.1.
The buyer has the right to refuse the ordered Goods at any time prior to the
receipt thereof, and after the receipt of the Goods, within fourteen (14) days
in case of purchase made in a retail store, and seven (7) days in case of the
Online Store, excluding the day of purchase, except for Goods made to order,
according to the creative design assignment approved by the User/the Buyer.
Return of Goods of good quality is possible if its marketable condition and
consumer properties are preserved.
6.2.2.
If the Buyer refuses the Goods, the Seller shall refund the cost of the
returned Goods to the Buyer net of the Seller's expenses related to the
delivery of the Goods which were returned by the User/the Buyer within 10 days
from the date of the receipt of the returned Goods at the Seller's warehouse,
together with the application for a refund completed by the Buyer.
6.2.3.
If the Seller does not have similar Goods in stock when the User's application
is received, the Buyer has the right to refuse the performance hereof Offer and
demand a refund of the amount paid for the specified Goods. The Seller shall
return the money paid for the returned Goods within 10 days from the date of
the return of the Goods.
6.3. Return of Goods of Substandard Quality:
6.3.1.
A product is considered to be of substandard quality if it is defective and cannot
perform its functions, does not meet the requirements specified in the creative
design assignment (in case of the Goods made to order). The received Goods must
be consistent with the description on the Website. The difference of the design
elements or the design from the description stated on the Website shall not be
regarded as a sign of inadequate quality.
6.3.2.
The appearance and completeness of the Goods, as well as the completeness of
the entire Order must be checked by the Recipient at the time of the delivery
of the Goods.
6.3.3. Upon the delivery of the Goods, the Buyer
signs the receipt of delivery in the field with the words: "I accepted the
Order, which is complete, and have no claims in respect of the quantity and
appearance of the goods", or another similar document issued by the
Seller, in the field which includes the Buyer's statement on the fact that they
have no claims to completeness, quantity and quality of the Goods. No claims in
respect of the external defects of the Goods, its quantity, completeness and
presentation will not be accepted after the Order has been received.
6.3.4.
If the Goods delivered to the Buyer are of substandard quality and that was not
previously agreed upon by the Seller, the Buyer is entitled to act in
accordance with the provisions of Article 18, "The Rights of the Consumer
in Case of Detecting Deficiencies in the Goods" of the Law of the Russian
Federation dated 07.02.1992 No. 2300-1 "On Consumer Rights
Protection".
6.3.5.
Claims for refunds of the amount paid for the Goods shall be satisfied within
10 days from the date of the presentation thereof (article 22 of the Law of the
Russian Federation "On Consumer Rights Protection").
6.3.6.
Refund is effected by transferring the cost paid for the Goods to the bank card
the details of which were used for ordering the Goods.
6.4. Methods of return of the Goods:
6.4.1. By transport company, or
postal service, or personally at the points of self-collection, according to
the preference of the Buyer. The Buyer sends the returned goods by parcel with
declared value, the terms of cash on delivery are not applied. Packages sent
under the conditions of cash on delivery shall not be accepted as the return of
the Goods. The parcel must include a completed application for a refund. The
application form for the return of Goods can be downloaded in the Return
section, https://foreverqueen.ru/vozvrat-tovara.html. The Goods
can also be returned by taking it to the point of self-collection specified in
the Delivery section of the Website. In this case, the Buyer returns the Goods
to a self-collection point and fills out the application in the presence of the
employee of the self-collection point (the application form is provided to the
buyer at the self-collection point).
7. Liability
7.1.
The Seller shall not be liable for damage caused to the Buyer as a result of
improper use of the Goods purchased in the online store.
8. Personal Data Protection
8.1.
The personal data of the User/Buyer shall be processed in accordance with the
Federal Law "On Personal data" No. 152-ФЗ.
8.2.
When registering on the Website, the User provides the following information:
Surname, Name, Patronymic, contact phone number, e-mail address, date of birth,
sex, and delivery address with the postal code of the city/town.
8.3.
By submitting their personal data to the Seller, the Website Visitor/User/Buyer
consents to the processing thereof by the Seller, including in order to fulfill
the Seller's obligations to the Website Visitor/User/Buyer hereunder, the
promotion of goods and services by the Seller, conducting email and sms-surveys,
monitoring results of marketing campaigns, customer support, the delivery of
goods to Customers, prize drawing among Visitors/Users/Customers, survey of the
satisfaction of the Visitor/User/Buyer, as well as the quality of services
rendered by the Seller.
8.4.
Personal data processing means any action (operation) or a set of actions
(operations) performed with personal data with or without the use of automation
tools, including collection, recording, systematization, accumulation, storage,
clarification (updating, amending), retrieval, use, transfer (including
transfer to third parties, not excluding cross-border transfer if it becomes
necessary in the course of performance of obligations), depersonalization,
blocking, deletion, destruction of personal data.
8.5.
The Seller has the right to send information, including advertising messages,
to the e-mail address and mobile phone of the User/Buyer subject to the consent
of the latter, expressed in the way that provides an opportunity of their
identification as a unique subscriber and reliably confirm their willingness to
receive the message. The User/Buyer has the right to refuse to receive
advertising and other information without explaining the reasons for the
refusal by informing the Seller on such refusal by phone or by sending a
corresponding statement to the Seller's e-mail address.
8.6.
The Seller has the right to use the cookies technology. Cookies do not contain
confidential information. The Visitor/User/Buyer hereby consents to the
collection, analysis and use of information by cookies, including by third
parties, for the purpose of generating statistics and optimizing advertising
messages.
8.7.
The Seller receives information about the IP address of the Website Visitor.
This information is not used to identify the visitor.
8.8.
The Seller is not responsible for the information provided by the User/Buyer on
the Website in the publicly available form.
8.9.
The Seller has the right to record telephone conversations with the User/Buyer.
In this case, the Seller undertakes: to prevent attempts of unauthorized access
to the information received during telephone conversations and/or its transfer
to third parties which are not directly related to the execution of the Orders,
according to item 4 of Art. 16 of the Federal Law "On Information,
Information Technologies and the Information Protection".
9. The Effective Term of the Public Offer
9.1.
This Public Offer comes into force from the moment of its acceptance by the
Website Visitor/Buyer and remains valid until the withdrawal of the acceptance
of the Public Offer.
10. Additional Conditions
10.1.
The Seller may assign or otherwise transfer its rights and obligations arising
from its relationship with the Buyer to third parties.
10.2.
The Online Store and the services provided may become temporarily unavailable,
in full or partially, due to preventive maintenance or other works or for any
other technical reasons.
10.3.
The relations between the User/Buyer and the Seller shall be governed by the
provisions of the Russian legislation.
10.4.
If the User/Buyer has any questions and complaints, they may contact the Seller
by phone or by other available means. The parties shall make efforts to solve
any disputes amicably/ Should the parties fail to come to an agreement, the
dispute shall be referred to a judicial authority in accordance with the
current legislation of the Russian Federation.
10.5.
If any provision of this Public Offer is held invalid by a court, such holding
will not affect the validity of any other provisions.